There is noise from a property you manage right now. What should I do?

Call us on 01202 619868 or 07840 500157. We answer neighbour calls 24/7. Give us the address and tell us what is happening. If anyone is in danger or a crime is being committed, call 999 first.

How do I know if a property is managed by Sea Breeze?

Call or email us with the address and we will tell you whether we manage it. If we do not, we will say so, so you can contact the owner or the council instead.

Good Neighbour Policy | Sea Breeze Property Services

On this page

The properties we manage are in residential streets, and the people who live next to them should not notice our guests for the wrong reasons. We screen guests, set clear house rules, and answer neighbour calls 24/7. If a guest causes a problem, we act on it.

Sea Breeze Property Services is a trading name of Flexie Estate Agents Ltd (company number 12267313, registered in England and Wales, registered office 557 Charminster Road, Bournemouth, BH8 9RF), part of the Flexiestays group.

Contact us at any hour

If there is a problem at a property we manage, call us:

Phone: 01202 619868
Mobile and WhatsApp: 07840 500157
Email (not urgent): [email protected]

We answer neighbour calls 24/7. Tell us the address and what is happening. If anyone is in danger, or you believe a crime is being committed, call 999 first and then let us know.

Guest screening

Guests book through Airbnb, Booking.com, Vrbo, flexiestays.com and other platforms. We use the screening tools those platforms provide, such as identity verification, reviews from previous hosts and booking history, before we accept a booking, and we ask questions where something does not add up.

House rules

Every guest agrees to the house rules before they arrive. They include:

no parties or events;
no excessive noise, at any time of day or night;
no more guests than the booking allows, and no unauthorised visitors staying over;
parking only in the spaces that belong to the property, and not across driveways or in neighbours' spaces;
bins and recycling put out on the right day in the right place, and nothing left on the street.

The rules sit alongside the platforms' own guest standards. Flexiestays' guest safety rules also forbid parties, excessive noise, unauthorised guests, harassment, threatening behaviour and illegal activity.

What we do when you report a problem

We contact the guests. We call or message them straight away, explain the complaint and tell them what must stop.
We attend if needed. If the problem continues or is serious, a member of our team goes to the property.
We end the stay for serious breaches. Where a guest causes serious disturbance, damage or danger, or ignores a warning, we end the stay where the booking terms allow and report the guest to the booking platform.
We tell you what we did. If you leave your contact details, we let you know the outcome.

We record every neighbour report against the property, so that a problem that repeats is dealt with at its cause.

Working with owners

We work with the owners of the properties we manage to prevent problems before they start:

Soundproofing. Where noise travels through walls or floors, we advise owners on practical improvements such as rugs, door seals and moving furniture away from shared walls.
Bins. We work with owners and their cleaning companies so that each property has enough bins, guests know the collection days, and rubbish is not left out between stays.
Parking. Each listing and each arrival message says exactly where guests may park.
Capacity. We set the maximum number of guests to suit the property and its neighbours.

If you are not satisfied

If you feel a problem has not been dealt with properly, you can make a formal complaint under our complaints procedure. You will get a written response.

Last updated: 1 October 2026

Good neighbour policy